That's why we're excited to announce a valuable new feature in Cargosnap: Incident Management!

This new addition to our product is designed to simplify how you manage operational challenges and empower your team to proactively address issues, giving you greater visibility and increased productivity.

What is Incident Management?

Incident Management focuses on resolving issues quickly and in real time. Let's say you detected damage while reviewing a file in the web application or encountered an unexpected situation during an operation. You want to inform your team or client immediately and make sure it is resolved. Now you can manage this entire process within the Cargosnap web application. Simply create an issue, link it to the specific file and tag your team to assign tasks or request updates.

And because Cargosnap is focused on providing real visibility, once you click on an issue, you'll have a timeline showing all the steps taken, who performed them and when, giving you a clear view of the resolution process.

"Our new Incident Management feature will enable efficient identification, tracking and resolution of issues, which will increase productivity." - Marcel, Founder and CEO of Cargosnap

Key benefits

Immediate reporting: As soon as you identify a problem during an inspection, you can record it directly in the relevant file. This ensures that nothing is overlooked and that all information is captured in real time.

Team collaboration: Easily involve team members by notifying them about newly created issues. Whether it's a colleague from another department or a supervisor who needs to be kept in the loop, everyone can stay informed and engaged.

Timeline visibility: All incidents created, along with their status, are visible on a complete timeline. This allows you to track progress, monitor resolutions and understand the context of each issue over time.

Get started now!

The Issue Management feature is now available and ready for you to use. Log into your Cargosnap account today and start taking advantage of this revolutionary feature. We're excited to see how it transforms your inspection processes and improves team collaboration. Not yet a customer, but want to explore how Cargosnap can help you create and manage incidents from start to finish? Request a short product demo here.