Suzano reduced cargo damages by 81% with Cargosnap
Suzano is a world leader in the production of cellulose from eucalyptus and one of the largest paper producers in Latin America. Exporting to South & North America, Europe & Asia. For over 90 years, the company has invested in innovative solutions based on the cultivation of eucalyptus trees that make it possible to substitute the use of fossil-based materials with renewable bio-based.
With more than 35,000 employees worldwide, the company has different accents, ethnicities, and ideals that complement each other, and they are proud of what they do. Inspiration and transformation are the core values of Suzano.
The Challenge
Suzano is always looking to improve the management of its operations. The company found that they lacked tracking damages, thus increasing the number of events. The inspection processes were no longer effective and began to affect product value, team efficiency, and customer experience.
Wellington Soares, Transport Operation Analyst, says, "Depending on the damage, we had a significant loss in product value. It had a huge impact for such a product."
With this scenario, Suzano realized they had to innovate its operations and recognized that Cargosnap would be the success key to overcoming the challenges of: Improve NPS (Net Promoter Score). Improve agility and reliability in cargo inspection. Build a cargo traceability process.
The results
By mapping out and viewing the damage, the team can measure the efficiency of each stage of the inspection process and prevent errors. "Cargosnap brought us much more efficiency and certainly solved our traceability challenges", says Wellington.
Another success for Suzano was eliminating all customer complaints. The company began offering end-to-end inspections and sending customers reports of how the cargo is handled in real-time.
"It is important to mention that we’re able to fully customize our workflows and integrate with our internal system. Cargosnap is an easy-to-use tool, and we don't waste time in the checklist process", adds Gabriel.
Since the implementation, Suzano has shown excellent results with damage tracking and inspection of containers performed by the Offshore terminal.
They're segmented into three sectors: Pulp, Paper and Consumer Goods. All work with Cargosnap and together they have performed thousands of inspections.
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