How LCG increased employee performance by 50% with Cargosnap
Logistiek Centrum Gorinchem (LCG) is an independent inland terminal located in Gorinchem, The Netherlands. They specialize in unloading and loading container barges as well as providing a wide range of additional services such as breakbulk and project cargo waterway transportation.
The Challenge
Dominique Bruinsma, Operations Control Manager, noticed that inspection LCG processes were slowing down due to the manual collection of data. The team used paper forms and handheld cameras in their inspections. This process took much time. The operators even had to walk miles back and forth across the facility to gather information and upload it to their system.
The team performance was affected by hours of waiting to collect cargo information just to find certain inspection details were lost during the process. It was then that they realized that a change was needed in their current processes.
Aiming to eliminate the rework and boost customer satisfaction, LCG chose Cargosnap as the platform to manage its cargo inspection. The no-code automation and friendly interface has had a massive impact on improving processes and employee performance.
The results
LCG experienced the transformative impact of streamlined processes facilitated by easy customization within a centralized platform in a short time. With standardized forms and checklists, employees efficiently manage workflows, ensuring consistency and accuracy. Real-time sharing of reports enhances collaboration, enabling the team to respond promptly and effectively to operational needs.
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