How Amsterdam Warehouse Digitally Transformed Their Operations And Customer Experience
Amsterdam Warehouse specializes in logistics and warehousing solutions in Amsterdam. With a dedicated team and modern facilities, we cater to diverse industry needs. Their focus on excellence ensures streamlined supply chain operations for clients.
The Challenge
Amsterdam Warehouse’s operations were scaling, and the company was struggling to manage the flow of cargo information through the previous management methods. They also needed to standardize logistics processes.
Amsterdam Warehouse used Excel spreadsheets filled in manually to inspect cargo. When they started as a small company, this method worked, but as the number of customers grew, complex spreadsheets and emails became confusing.
Amongst their needs as a growing company, Amsterdam Warehouse also needed to provide transparent information to their customers about their cargo condition. This was a must, as visual cargo inspection proof was necessary to show that the products were loaded and discharged in perfect condition.
The results
Luc Bosma, Team Leader Trainee, checks whether pallets of liquor leave the warehouse in top condition: “It’s quite a responsibility. If something goes wrong, I’ll be held accountable as I am the last to check the products. I think it’s great to take as many photos as we want.”
Sometimes, if a customer says that two bottles are missing, we can show photos proving that it is not our fault as we sent the correct amount in perfect condition. If you follow the instructions in the app, you won’t miss a single step’s process. That’s perfect!”
By creating real-time operation visibility, Amsterdam Warehouse can send reports at every inspection stage. Customers are always informed whether a shipment is ready or a container is being loaded.
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